Customers

Terms & Conditions

Please read these terms and conditions carefully before accessing or using the website/mobile application. You agree to be bound by the terms described herein. If you do not agree to all of these terms, please do not use the website/mobile application. Using the website/mobile application will be considered as a deemed acceptance of this policy.

Privacy Policy

“Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with the Company, is capable of identifying the person concerned. Personal information collected by us is - Phone number and country code.

The Service Provider will use the customer information as shared by the merchant to update and inform the customer through SMS/Whatsapp regarding the delivery status of the product and obtain feedback from the customer regarding the said service to improve customer experience with the service provider. The customer information held is the phone number of the person which will be associated with the user's account to identify the person. The said information will be used for the purpose of updating the customer with the delivery status of the product and improving our service for the customer. We will not provide your personal information to third parties. By using the platform, you agree to the collection and use of information in accordance with this policy.

For updating your personal information, please get in touch with us at support@pulseid.com

Cancellation Policy

We do not accept any cancellations of the vouchers once they are shared by the merchant with you. The merchant holds the right to cancel the voucher in case the customer does not receive the voucher QR code for any reason before leaving the store/billing counter. It is the customer's responsibility to raise a concern at the time of taking the voucher at the merchant’s counter if they are unable to receive the voucher QR code.

Communication

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Disputes

In case of any disputes arising between the merchant and the customer, the merchant will be liable to fulfill the services required by the customer with the help of data provided by PulseiD. Any disputes arising out of the usage of the platform provided by us will be solely handled by the merchant.

Complaints and Grievance Redressal

Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to us at support@pulseid.com

Merchants

Terms & Conditions

Please read these terms and conditions carefully before accessing or using the website/mobile application. You agree to be bound by the terms described herein. If you do not agree to all of these terms, please do not use the website/mobile application. Using the website/mobile application will be considered as a deemed acceptance of this policy.

Privacy Policy

“Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with the Company, is capable of identifying the person concerned. Personal information collected by use includes - name, email_ids, address, phone number, passwords (for pulseid account), other details as the merchant may share.

We use your Personal Information only for providing and improving the platform. By using the platform, you agree to the collection and use of information in accordance with this policy.

We will use your personal information like your contact name, emails, logos, store, staff information, for personalising the platform for you, making it serviceable for you & to communicate with you as well. We will be using google analytics to track your app usage as well. We will not be sharing your personal information with a third party.

Please let us know if the personal information that we hold about you needs to be corrected or updated at support@pulseid.com

Communication

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Complaints and Grievance Redressal

Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to us at support@pulseid.com

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